Thursday, September 10, 2026

Centre for Communi-Driven Response

Personal Experience, Expectations and Knowledge (PEEK) studies use a single protocol. They are mixed methodology studies including an online questionnaire and structured interview. This approached is used as our aim is to have routine and proactive collection of patient experience and expectation data by an independent agency.

All reports are available through a subscription-based repository of patient experience data, with transparent and systematic presentation of results. The program is the result of 2 years protocol and feasibility testing and we have been implementing PEEK studies since 2018. PEEK has a multi-dimensional protocol that can be cross-validated and covers a holistic range of domains.

Participants in PEEK studies have the chance to reflect on everything they have experienced, then, acknowledging that they hold their own expertise, we ask them what their expectations and recommendations are for the future. This gives us all the direction we need to make decisions about treatment, care, information and communication.

CCDR is a nurse-led iNGO, which means our programs are grounded in the core principles of nursing practice and designed to ensure autonomy, holism, and patient-centeredness. In practice, this means our services and programs:
  1. Support autonomous nursing practice within professional standards, enabling nurses to apply clinical judgment based on their skills, education, and expertise.
  2. Provide direct access without requiring referrals, allowing patients and participant the choice to engage
  3. Leverage the nursing vantage point across disciplines and care settings, bringing a unique understanding of people and their lived contexts.
  4. Focus on holistic, continuous patient care throughout a person’s life.
  5. Prioritise meaningful patient interaction, maximizing direct time with those we serve.
  6. Enable nurses to work at their full scope of practice, including ongoing assessment, monitoring, interventions, and patient education.
  7. Address the physical, emotional, and social needs of individuals and communities.
  8. Uphold patient advocacy, ensuring that needs and preferences are heard, respected, and elevated.
  9. Cultivate collegial generosity, fostering open, respectful communication and collaboration across healthcare professions.
  10. Maintain space for ethical reflection, ensuring that all services are grounded in an ethical framework and delivered with integrity.

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